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Privacy Policy

Frequently asked questions


Mareva (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, make a purchase, or otherwise interact with us.
By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy


We may collect the following types of information:
• Contact information – such as your name, email address, phone number, and delivery address.
• Order and payment information – details about the products you purchase and basic payment information (for example, the last 4 digits of your card or payment method used). We do not store your full card details; these are processed securely by our payment provider.
• Account information – if you create an account, we may collect your login details and account preferences.
• Communication records – emails, messages, and other communications you send to us, including exchange and faulty item enquiries.
• Device and usage information – information such as your browser type, device type, IP address, pages viewed, and referring website, which helps us understand how our website is used.
We do not knowingly collect personal information from children under 13 years of age.
We collect personal information in several ways, including:
• When you place an order on our website
• When you create an account or update your details
• When you subscribe to our mailing list or marketing communications
• When you contact us by email, social media, or other channels
• When you browse our website, through cookies and similar technologies
We may use your personal information for the following purposes:
• To process and deliver your orders, including shipping, tracking, and customer support
• To manage exchanges and faulty item enquiries in line with our Terms and Condition page
• To communicate with you, including responding to questions, sending order confirmations, and providing updates about your purchase
• To improve our products and services, including analysing website usage and customer feedback
• To send marketing communications, if you have opted in to receive them (for example, emails about new collections, promotions, or updates)
• To comply with legal obligations, such as recordkeeping and responding to lawful requests from authorities
You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

We may share your personal information with trusted third parties where necessary to operate our business, including:
• Payment service providers – to securely process your payments
• Shipping and delivery partners – such as KaveX and other logistics providers, to deliver your orders
• IT and website service providers – who help us host, maintain, and improve our website
• Professional advisers – such as lawyers, accountants, or insurers, where reasonably necessary.
These third parties are only permitted to access the personal information they need to perform their services and are required to handle your information in a confidential and secure manner.
We will not sell your personal information to third parties.
We may also disclose your information if required by law or where we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Our website may use cookies and similar technologies to:
• Remember your preferences and improve your browsing experience
• Understand how visitors use our website
• Help us measure the effectiveness of our marketing.
Cookies are small text files stored on your device. You can usually choose to disable cookies through your browser settings, but this may affect how our website functions.
We may use website analytics tools (for example, basic traffic statistics) to collect non‑personally identifiable information such as browser type, operating system, pages viewed, and page access times. This information is used internally to gauge visitor traffic and trends and to help us improve our website.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps may include:
• Using secure connections (HTTPS) on our website
• Storing information in secure systems with restricted access
• Working with reputable payment and service providers who implement their own security measures
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Because we are based in the Cook Islands and ship internationally, your information may be processed in other countries where our service providers or partners are located.
By using our website and providing your information, you understand that your information may be transferred to and processed in countries outside your place of residence, which may have different privacy laws.

We keep your personal information for as long as it is reasonably necessary for the purposes set out in this Privacy Policy, including:
• Completing your purchases and managing any exchanges or issues
• Complying with legal, accounting, or reporting obligations
• Resolving disputes or enforcing our agreements.
When your information is no longer needed, we will take reasonable steps to delete or de‑identify it.

Depending on the laws that apply, you may have rights in relation to your personal information, including:
• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to withdraw your consent to marketing communications
• The right to raise a concern or complaint about how we handle your information
If you would like to access or correct your personal information, please contact us using the details below. For security reasons, we may ask you to put your request in writing and to verify your identity.

Our website may contain links to other websites that are not operated by Mareva. We are not responsible for the privacy practices or content of those sites.
We encourage you to read the privacy policies of any third‑party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.
The updated policy will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly to stay informed about how we protect your information.
Last updated: May 2026.


If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact us:

Mareva 
Arorangi, 
Rarotonga, Cook Islands